Click on an IT service level to learn what each includes.
Managed Services
Monitoring & Security Software
- Anti-virus, anti-malware, and anti-spyware for Windows computers
- Remote support
- Monitoring and alerting
- Proactive security patching of Windows and common third-party programs
- Computer and server health checks and monitoring
- On- and off-site data backup
IT Management Services
- Access to our dedicated managed service staff
- Compliance review and planning
- Licensing audit and review
- Coordination with third-party providers (internet, hosted software, printer management)
- User creation and security management
- Network documentation
- Client education and training
- Responsible recycling and erasure of your old IT equipment
On-Site & Remote IT Support For:
- Desktops and laptops
- Windows tablets
- Windows servers
- Wired and wireless networking equipment
- Office 365 email, calendars, and Office suite
- Installation and configuration for any desktop or laptop
Service Response
Critical issues:
2-hour response, technician scheduled by the same time next business day
Non-critical issues:
4-hour response, technician scheduled within 2 business days
Emergency services:
Available at a discounted rate
Scheduling priority:
We dedicate resources to Managed Service clients for a faster response.
Proactive Maintenance
- Regular test restores of data backups
- Regular updating and configuration backup of critical network devices
Monitor & Respond
Monitoring & Security Software
- Anti-virus, anti-malware, and anti-spyware for Windows computers
- Remote support
- Monitoring and alerting
- Proactive security patching of Windows and common third-party programs
- Computer and server health checks and monitoring
IT Management Services
- Compliance review and planning
- Licensing audit and review
- Coordination with third-party providers (internet, hosted software, printer management)
- User creation and security management
- Network documentation
- Client education and training
On-Site & Remote IT Support For:
- Desktops and laptops
- Windows tablets
- Windows servers
- Wired and wireless networking equipment
- Office 365 email, calendars, and Office suite
- Installation and configuration for any desktop or laptop
Service Response
Critical issues:
4-hour response, technician scheduled within 2 business days
Non-critical issues:
8-hour response, technician scheduled within 4 business days
Emergency services available
