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FAQs

Find answers to your IT and A/V questions.


We’ve provided helpful information on FAQs about IT and A/V to guide you, whether you have a tech issue or just a general question.


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Many people don’t know where to start when it comes to technology issues.


Don’t let computer and A/V problems or limited technology get in the way of your workday or home entertainment experience!

Read on to find common questions (and answers) about computers, IT support, audio and video, and smart home solutions.

IT Support FAQs

IT Support FAQs

My monitor has no display or reads “no signal.” What should I do?

If your monitor screen is black, first check to make sure it’s on. (That may sound obvious, but sometimes it’s easy to forget!) You should see a green or orange light; if not, press the power button until your monitor comes on.

If this doesn’t help, ensure that you’ve correctly connected the monitor to the back of your computer. Or, if the screen has gone black after you’ve left your desk, your computer may simply be asleep. Move your mouse or press the spacebar to wake it up.

For “no signal” messages, check to see if the monitor and computer are properly connected, with no loose cables. Next, try disconnecting and reconnecting the computer’s data cable. Make sure to connect the cable in the back of the computer tightly to the monitor. This should help you regain your monitor’s signal.


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How can I speed up my internet or computer?

Slow internet may signal that your hard disk is failing, or an app in the background might be consuming too much bandwidth. The simplest fix is to stop running the app in question. If an individual computer is having connection issues, you may have a DNS (domain name system) problem for that particular device. A professional IT technician can help you address hard disk and DNS issues, since these tend to be more advanced problems.

If your computer is running slowly, your hard drive or CPU (central processing unit) may be starting to fail. Moving to a solid-state hard drive can help, especially for older computers and servers. Or, if the issue is limited RAM (random-access memory) storage, removing browser extensions and clearing your cache are a couple of easy fixes.

A virus might also be slowing your computer down; to learn how to get rid of one, please see our next FAQ.


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How do I get rid of a virus on my computer?

A virus is a software program that is intentionally designed to slow down your computer, automatically launch programs or popups, delete files, and/or crash your browser. While a virus cannot damage your computer’s hardware, it will cause you unnecessary frustration!

To remove a virus, formatting or erasing your hard drive will almost always remove it. Deleting temporary files and unfamiliar extensions, as well as installing a reliable antivirus program, can also help you get rid of the computer virus.


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Can you repair my computer?

Yes! Call us at 765-447-0186 to schedule an on-site visit, and we’ll have a technician come to your home or business and get your computer working properly.

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A/V System FAQs

Why would an office need A/V services?

Great question! A lot of organizations don’t think about their audio/video systems until they experience miscommunications and viewing challenges, which can frustrate guests, customers, and employees.

But with the right A/V system design, installation, and management, you can:

  • Deliver a great presentation to clients.
  • Prevent annoying audio feedback.
  • Play a video during a team meeting.
  • And more

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What industries can benefit from A/V systems?

A/V systems can help a variety of organizations by providing exceptional sound and video quality to their customers, audience members, students, staff, or congregation. We can help business leaders in all types of industries, such as:


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How do I fix audio feedback, echoing, or static?

If you hear feedback or other annoying noises during your call or presentation, there are a few possible causes. Usually, audio feedback happens because the hardware is misplaced or software is misconfigured. Or, smartphones and other electronic devices may simply be too close to your microphone and/or speakers.

If you’re using a wired mic and/or speakers, there may be an issue with your audio device. Try unplugging your mic and replugging it back into your computer or power outlet. Or, if you’re using a standalone mic, moving it farther away from your mouth can help.

Background noise (such as other people speaking) can also lead to feedback. An easy solution is to turn off your microphone whenever you’re not speaking, which will help you avoid picking up others’ voices or miscellaneous background noise.


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What should I do if my video stops playing while in fullscreen?

This can be so frustrating, especially if you’re in the middle of a presentation! Fortunately, there are a few things you can try to fix YouTube’s full-screen glitch in Google Chrome:

  • Reload the page by pressing the F5 key or clicking “Refresh.” (YouTube may have loaded improperly and caused graphical issues.)
  • Use full-screen mode without maximizing Chrome. (You should still see a bit of your desktop while you’re in Chrome; then, try going full-screen for your video.)
  • Close Chrome, then reopen to try again. (Chrome may have loaded incorrectly the first time around.)
  • Disable extensions, especially any that you’ve recently installed.
  • If none of the above worked, restart your computer, then reboot Chrome and YouTube.

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Smart Home FAQs

What is a “smart” home?

A “smart” home is just a regular house or apartment with lighting, security cameras, A/V systems, and electronics that are connected to the internet for remote control and monitoring. Smart home connectivity and entertainment systems make life easier for homeowners while enhancing their devices’ sound and video quality.


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What are the benefits of home automation?

Automating your home will bring you comfort, security, and convenience. For example, by installing security cameras and viewing them from an app, you can monitor your surroundings 24/7. And you can turn off the lights from anywhere — whether that’s in your chair, in the other room, or driving away!

What’s more, smart home systems are easier to install and more affordable today than they were in the past, simply because they’re more accessible to homeowners like you.


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Are smart home systems easy to use?

Yes! Automating your home lets you take control over your lights, security camera, and more with just a few clicks. You can view and manage any devices you’ve connected to the home automation system through an app on your smartphone or tablet.

A smart home professional can help you connect various devices and walk you through the process until you’re ready to manage the home automation system on your own.


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What can you help me automate at home?

Our team will help you automate home entertainment and other elements that you can control from just about anywhere. These include lighting, climate control, door locks, security cameras, and more.


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Still have questions about IT or A/V? We can help.